Política de envío

Aroma Rhythm LLC ("AR") is committed to providing a seamless and reliable shipping experience. This Shipping Policy outlines our shipping methods, estimated delivery times, costs, and other important information regarding your order. By placing an order with AR, you agree to the terms outlined below.

We aim to ship orders on the first business day after they are placed. However, delivery time will depend on the shipping method you choose (standard or express) and your distance from our facility, among other factors. You will receive a confirmation email once your order has been placed and then again once your package has shipped. This second email will contain any tracking information you need to track your order.

Once the product is shipped, the carrier (UPS, FedEx or USPS) will update you with the tracking information.

If you encounter shipping issues after receiving an email from us indicating that your package has been shipped, we ask you to follow these steps: 

Check your email for tracking information. We send you an automated email with tracking information once the order is shipped. 

If your tracking information has not been updated with the carrier in a few days, we kindly ask that you contact the carrier with your tracking number to verify the status.

If your order was attempted to be delivered and failed, we ask that you contact the carrier with your tracking number to verify the status. There may be a mistake in the address provided or confusion regarding the drop-off location.

Standard shipping takes 3-7 business days to be delivered after we ship (typically within 1 business day from the date of purchase). This depends on your proximity to our facility.

Express shipping takes approximately 1-2 business days to be delivered after we ship (typically within 1 business day from the date of purchase). This also depends on your proximity to our facility.

Shipping times are approximate and provided to us by the carrier. They may vary depending on location, shipment method, holiday volume, carrier-related delays, and other factors.

Standard shipping is currently available at a $6.95 flat-rate for orders under $99 FREE Standard Shipping for orders $99 or more (subtotal). Express shipping is provided at $15.99. 

AR currently ships exclusively within the United States. We do not offer international shipping or delivery to U.S. territories, including Puerto Rico, Guam, and the U.S. Virgin Islands.

We do not ship to P.O. Boxes, APO/FPO/DPO addresses, or Private Mail Boxes (PMBs). Please provide a valid street address during checkout to ensure successful delivery.

We work with the UPS, FedEx and USPS. We can't guarantee that your order will be delivered by any specific carrier. If you have a specific situation and can't have your order delivered in a certain way, we ask that you reach out to us before placing an order so we can work with you to try to accommodate your request.

If you would like to make any modifications to your order, including changes to the shipping address, please contact us by email at info@aromarhythms.com as soon as possible after placing your order. Once your order has been processed or fulfilled, we are unable to make any further adjustments or changes.

If you would like to cancel your order, please email info@aromarhythms.com. immediately after placing it. Once an order has been processed or fulfilled, we cannot cancel it. If your order has already been shipped, you may return the product for a refund. Return requests must be submitted within 14 days of receiving your order. See our Returns Policy below.

For any questions related to shipping, please access our Customer Service at info@aromarhythms.com.